General Conditions
It is a condition precedent to liability that at the time of application
no circumstance is known which might reasonably be expected to prevent
goods arriving at destination.
No claims will be considered unless the original paperwork is provided to the Insurer.
This Insurance is valid only when purchased at time of ordering until
delivery date and receipt of assigned goods has been delivered.
In the event of a claim, the Insured Person hereby consents to the Company
and its Agents obtaining any and all information with respect to tracing of goods.
The Insured claimant must be able to furnish records for the period prior
to the Effective Date of the Insurance. Failure to produce these records may
invalidate claim.
Misrepresentation and Fraud
the entire coverage under this Policy shall be void if, whether before or after loss,
The Insured has concealed or misrepresented any material fact or circumstances concerning
this coverage or subject thereof, or the interest of the Insured therein, or in the case of any fraud
or false swearing by the Insured.
Subrogation
if the Insured shall acquire any right of action against any person, firm or organisation for loss covered hereunder,
The Insured shall, if requested by the Company assign and transfer such claim or right of action to the Company
and will permit suit to be brought in the Insured's name under the direction and expense of the Company.
The Insured shall do nothing after loss to prejudice such rights.
Terms of the Policy
terms which are in conflict with the statutes of the province wherein this Policy is issued, are hereby amended
to conform to such statutes.
Insurance is non-refundable
Extensions to the Insurance
extensions term can only be considered when the Company is contacted prior to Expiry Date.
Any extension not authorised by the Company will be considered void. In the event of unresolved
disputes respecting any claim or portion thereof, the following should be contacted:
Valley of Gems Official
139 Pan Road, Silom, Bangrak,
Bangkok, 10500
Thailand
Tel: 02-266-6222
The Contract
The application, this policy, any document attached to this policy when issued,
and any amendment to the contract agreed on in writing after the policy is
issued constitute the entire contract, and no agent has authority to change
the contract or waive any of its provisions.
Waiver
The insurer is deemed not to have waived any condition of this contract,
Either in whole or in part, unless the waiver is clearly expressed in writing
and signed by the insurer.
Material facts
A statement made by the insured or person insured at the time of application
for this contract must not be used in defence of a claim under or to avoid
this contract unless it is contained in the application or any other written
statements or answers furnished as evidence of insurability.
Notice and proof of claim
Notice of a claim shall be given in accordance with the claims procedures
clause included in this policy as soon as practical but in no case later than 7 days
from the date a claim arises under this policy. You must also within 7 days
from the date the claim arises under this policy furnish such proof and
additional information as is reasonably possible and if required by the company.
Failure to give notice or proof
Failure to give notice of claim or furnish proof of claim within the time
prescribed by this statutory condition does not invalidate the claim if
the notice or proof is given or furnished as soon as reasonably possible,
and in no event later than 30 days from the date of the contract if it is
shown that it was not reasonably possible to give notice or furnish proof
within the time so prescribed.
Return Policy
At Valley of Gems we take great pride in our work and are deeply involved in
the process of bringing a stone to life from the rough to its finished form. Our mission
is to bring joy and lasting good memories through our lapidary work. If a purchased Gem
from us does not meet the expectations and does not put a smile on your face,
We offer a 10 day return policy on all direct website purchases.
Details on Return Policy :
Product Return Procedures
The product must be in new, unused, and unworn condition with all original packaging
materials and unused Certificates. For goods under 500 USD in value – send by Priority mail,
Registered mail, Or Fed Ex. Do not declare the value. Do include some lot or auction number identification. Please e-mail us your registered mail, Priority mail, or FedEx number the
day you ship so we can acquire insurance. Failure to comply will result in your liability for
uninsured return shipments.
For goods over 500 USD in value – please contact us for further specific return instructions.
Mail in a strong envelope so the parcel looks like an ordinary letter with some documents.
If you are sending several items, please pack them so they do not damage each other.
Money Refund Procedures
We will refund money for returned merchandise in the same manner as merchandise
which has been paid for. For example, if you made a purchase using your credit card, we will chargeback the amount to the credit card you used for the purchase.